Shipping Information

Has my order shipped?
Click here to look up your order and see the shipping status.

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How do I get my tracking number?
If your order has shipped, click here to look up your tracking number. Please be aware that some shipping methods do not come with tracking information.

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Do you ship to my country?
You can find a list of countries we are able to ship to displayed in the shopping cart during the purchase process.

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I live outside the US. Do I have to pay customs fees?
If you live outside the United States, custom and tariff fees may apply according to your country's import laws. These fees are not collected by this company, and this company does not have control of these fees.

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When will my backorder ship?
Although we try to maintain inventory of all products in the warehouse, occasionally an item will be backordered. Normally, additional stock will become available within a week. You will receive an email as soon as your product ships. If you purchased using a credit card, you will not be charged until your order has been shipped.

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Can I change my shipping address?
Unfortunately, you cannot change your shipping address after you submit your order. Orders with physical shipments are immediately sent to the fulfillment agency when they are submitted and our system can no longer retrieve or change them. If your shipment is not successfully delivered it will be returned to the fulfillment warehouse and a credit will be made to your account.

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Can I change my shipping method?
Unfortunately, you cannot change your shipping method after you submit your order. Orders with physical shipments are immediately sent to the fulfillment agency when they are submitted and our system can no longer retrieve or change them.

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When will my preorder ship and when will I receive it?
Preorders received within 36-hours of the release date are shipped to ensure they arrive on release date, barring any delivery issues. In most cases, orders are upgraded to overnight delivery service so your shipping confirmation with tracking should not be expected until the day before release date.

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Holiday Order Deadlines

Please see our order by deadlines below for shipments to arrive by December 24th, 2020, barring any unforeseen delivery issues. All ship methods are tracked unless otherwise noted, and we recommend tracked services for holiday shipping.

United States
Standard Shipping: December 13th
2-Day Shipping: December 17th
Next Day Shipping: December 20th

Canada
Standard Shipping: December 13th
Expedited (2 Day): December 17th

United Kingdom
Royal Mail and Parcelforce: December 20th
Post (untracked): December 16th

Ireland
Primeline (untracked): December 18th

Continental Europe
International Global Express: December 18th
UPS: December 18th
International Post (untracked): December 12th

Rest of World
International Global Express: December 18th

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